Do
you have a client who has been rude or even abusive to you? Whether you are
promoting a product through a simple transaction or selling a more complex
offering or service, you need to keep your cool…both for your own and your
company’s reputation.
According
to value selling training experts, the best way to handle a client when they
use insulting language is to take a deep breath. Let the client’s words hang in
the air a bit. Perhaps they’ll hear the anger in the tone and apologize. If
not, you can speak up calmly. Say something like, “Excuse me. I’m not sure I heard
you correctly.” Hopefully, they will recognize that they were out of line. At
the very least you can congratulate yourself on maintaining your composure and
not sinking to their level.
End the conversation and, if you have the
decision-making power, end the relationship. Such clients are rarely worth the
upset and angst they cause.
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